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Kreativraum & Discover

FAQ - Frequently Asked Questions and Answers

We have collected frequently asked questions and answered them here. If your question is not listed here, please send us an email to support@sessions.link. We will get back to you as soon as possible.
Who can use SESSIONS?
SESSIONS.link can be used by anyone who wants to sell and buy live Sessions, recordings, memberships & any digital content.

  • Host – hold live Session, sell recordings, memberships or any digital content

  • Participants – join live Session, watch recordings, buy digital content
SESSIONS offers you the easiest solution to offer live Sessions, recordings and any digital content online. You can create a Session with just 1 click and invite participants to your Session. The registration link automatically includes a payment button that is directly linked to your PayPal account. This way you don't have any additional administrative effort or have to click through complex registration processes.

Further advantages of SESSIONS:

  • Professional landing page for your event

  • Better positioning for customers and more bookings

  • Payment security for you and your participants through payment processing by SESSIONS

  • Higher booking rates

  • End device optimization (mobile first)

  • Membership for your customers -> exclusivity of your offer

  • Sell documents, e.g. pdf., images, videos

  • Web-based online conference tool directly integrated
All you need is a PayPal account and the email address associated with it, so that the participants' payments land directly and immediately in your account. Then just click on the "Create session" button on our website and follow the steps (see also "How do I create a Session?").
SESSIONS has integrated a standard video conference tool (Jitsi) that you can use for free. The SESSIONS meeting tool is based on Jitsi Meet and allows video broadcasting with up to 10 people. Alternatively you can use your own conference tool with SESSIONS. For that, see "Can I also use my own stream link with SESSIONS?"
Yes, just select "Meeting/Streaming Link" at the end of the "Create session" form and add your streaming link that your participants will use to join your Session.
Click on the "Create session" button on our website and fill out the form:

  1. Select Session title

  2. Select date, time and duration

  3. Determine number of participants

  4. Set price per participant (free, donation-based or fixed price)

  5. Enter email address (must be linked to PayPal account)

  6. Select video tool (SESSIONS meeting tool or own meeting/streaming link e.g. Zoom Link, Youtube Live Link)

  7. Create Session
You will receive a one-time email from us to confirm your email address.

If you want to schedule multiple lessons, complete your individual home page (feed). You can share this with your participants.
(see also "How to create your feed on SESSIONS").
Once you have created a Session, you will receive an email with which you can log in. When you click on "Sign up for SESSIONS" you will be redirected to the SESSIONS website.

In the header above you will see the buttons "My Sessions", "Feed" and "Sign out". Click on "Feed" to edit your profile. If you now click on the button "Edit profile", a new window will open and you can

  1. Enter your e-mail address and name

  2. Upload a profile and background image

  3. Add a short description

  4. Enter SESSIONS and Instagram username

  5. Insert the link to your website
When you have filled out everything, click on "Update Account" so that your entry is saved. You will now be redirected to the overview and a green field will appear in the top right corner, indicating that your profile has been successfully updated.
When your Session is over, you can add the recording link to your Session. Note that you have to start the recording or Session yourself with your tool (e.g. Zoom or YouTube). You can then add the link to the recording (e.g. Google Drive, Dropbox or YouTube) directly in your Session details so that your participants can access it automatically.

To do this, open the Session in your feed and click on "Edit Details". Scroll down to the "Recording" section at the bottom of the page. You will now see a field "Recording link", add your link here. When you have added the link, you can enter the price. The price can also be different from the price of the live Session, if that is what you want.

Finally you have to click on "update session". Your recording is now stored and visible.
When you go to your profile/feed you can click on "Media". Here you can create any digital content (e.g. e-books, PDFs, goodies). If you click on the button "Create media" a new window will open. Fill in all fields (title, price and description), upload your cover picture and add the link to the file. After everything is filled in, click "Save". Your medium will now be displayed in your feed.

If you need to change something afterwards, click on "Edit". The window will open again and you can make your changes.
Once you have registered on SESSIONS, you can complete your profile and edit and manage all Sessions. You can also configure your individual feed that shows all upcoming and past Sessions.
There are no fees for you to create Sessions or recordings. You only have to pay if you earn something. If you have any questions about this, please contact us by email (support@sessions.link)
You must use an email address that is linked to your PayPal account when you create your Session. As soon as a participant signs up for your Session, the money will be transferred directly to your PayPal account.

Conversely, this means that when participants want to register for your Session, they will be offered different payment options:

  • PayPal

  • Credit cards (VISA, MASTERCARD, AMEX)
You will then get the money transferred directly to your PayPal account, as mentioned above.
If you need to cancel a Session, follow these steps:

  1. Send an email to your participants that the Session is cancelled and the amount will be refunded. You can click on the "Copy email list" button above the participants list on the Session Details page and paste the participants into Bcc so that the participants are not shown to each other.

  2. Once you have refunded the amount (e.g. via PayPal), you can remove the participants from the list. Just click on the "Remove" button next to the name.

  3. When you have removed all participants, you can delete the Session. Either click on "Edit details" or disable "show Session in feed" and it will no longer appear in your feed.
A trade must be registered if you trade with the intention of making a profit and regularly earn money. To be able to run a business, you need a trade license. There are a few exceptions, who is exempt from the trade obligation. Find out here if this applies to you or not.
You must send your tax return to your local tax office as usual. If you are unsure about which documents to submit, it is best to contact your tax advisor.
The sales tax must be paid by everyone, unless you are a small entrepreneur, freelancer, etc.. Some areas of education are exempt from sales tax, check with a tax advisor.
SESSIONS offers you

  • The ability to participate in a variety of live Sessions, watch recordings, or purchase digital content

  • Membership with artists
No, no registration is necessary. You only need the link to the Session or recording.
You can register via the link to the respective Session. You can either find it on Discover or it will be shared by the respective artist via social media, email etc.
In the confirmation email you received after registering for a Session, you can directly access the Session overview via the button "Open session details". From there, you can join the Session directly by clicking the "Join" button.
After registering for a Session, you will have received a confirmation email from us with a calendar event and the details of the Session. If you now click on the button "Open session details", you will be redirected to the Session overview. From there you can join the Session directly by clicking the button "join".
If you were signed up for the live Session, you can easily access the recording via your Session email confirmation.
Is it possible that you bought the membership with a different PayPal email address than the one you tried to log in with? If so, then you should have received the confirmation email and the access to the membership there.

If you want to log in again, you must use the email with which you purchased the membership.

You can also skip the login by simply using the link from the confirmation email. Then you are automatically logged in and are directed to the membership page.

Here is also a video that shows how you can get to the membership with one click.
https://bit.ly/3soGjV

If you have any questions, feel free to email us at:
support@sessions.link
There can be several reasons why our confirmation email did not reach you. Please check if one of the following reasons could apply:

  1. You used a different email (PayPal) when making a purchase: The confirmation email of the Session is automatically sent to the email address that was used to complete a purchase. Please check this mailbox if the confirmation email was sent there. With the link of the email you can always access the membership or session. If you can’t find the email there, you can also log in via the SESSIONS page. When logging in, please also use the same email with which you completed the purchase.

  2. The email may have ended up in your SPAM folder. Please check your SPAM folder.

  3. Your mailbox is full: If your mailbox is full, no new messages can be received. In this case, try to create new space by deleting old emails. Our system will automatically resend the email after a failed attempt.

  4. Failed payment via PayPal or credit card: Sometimes, due to a bad internet connection, the payment via PayPal or credit card may not have worked successfully. You will receive a confirmation email from PayPal when the payment was successfully completed. Additionally, you can check your PayPal account summary to see if the payment was successful.

  5. SESSIONS did not register your successful payment correctly: Our system is not perfect; therefore, it can happen that successful payments are not registered by our servers. In such a case we would like to apologize to you. But it is not a problem, we will help you as soon as possible. Please send us an email with your request to support@sessions.link and we will answer you as soon as possible.
You are probably not logged into your Membership on your device. Follow the steps to access the membership content.

  • Open the confirmation email from SESSIONS for the purchased membership on your device.

  • Click on the button "To Membership Content" to go directly to the membership with the activated content.

  • Important: If you did not receive the confirmation email for the successful purchase of the membership of SESSIONS, then
  • click here.
If you want to register for a Session or recording, you will be automatically redirected to the payment. We have entered into a cooperation with PayPal. PayPal provides you with the following payment options

  • PayPal

  • Credit cards (VISA, MASTERCARD, AMEX)
If you have problems with payment, contact us at support@sessions.link. We will address the problem as soon as possible.

It may happen that the problem comes directly from PayPal, unfortunately there is nothing we can do here. Therefore, we recommend that you call PayPal's customer service directly (https://www.paypal.com/de/smarthelp/contact-us) and describe the problem.
We have chosen Discord as the communication tool for your creative space because it is a very secure tool and therefore does not allow spam accounts. It can sometimes happen on mobile or desktop that the registration/login does not work properly. In this case, we recommend that you try creating your Kreativraum account on a different device (desktop/mobile). You can still log in with your mobile device using the Discord app.

If you are asked for an invitation to a Discord room again, just go to our website and click on the "Kreativraum" button at the top of the banner. After that you should be able to log in with your Kreativraum login data.
On the Session page, you will find a link to the host's profile. There you can choose which way (Instagram, email, etc.) you want to contact the host.
If you want to cancel your membership, you must be logged in to SESSIONS with your membership account. Via the main page of your membership artist (e.g. May & Berry Friends page ) you can then cancel your membership subscription by clicking the button "Cancel Membership" (below the banner image). Afterwards you will also be shown how long you can still use the content.
Write us an email at support@sessions.link or call us: +49 170 184 26 22.

We want to provide the best experience for our customers and are continuously developing SESSIONS. If you have any comments or requests for additional features, please let us know (support@sessions.link).
(support@sessions.link)